FAQ

How does your dustless system handle dust created during the sanding process?

Our primary sanding system utilizes industrial-grade cyclone technology that effectively quarantines dust created at the source and directs it into a portable, sealed drum. Secondary systems such as buffers and edgers use similar systems and allow virtually no dust to become airborne.

What health-dangers do mold in carpets or rotting wood pose?

According to the CMHC (Canadian Mortgage and Housing Corporation) molds growing inside homes release chemicals and spores. Health experts indicate that molds can cause allergic reactions and illness. Pregnant women, infants, the elderly and those with respiratory disease or a weakened immune system are more at risk when exposed to mold. In many cases, removing carpet and/or repairing areas of rotting wood may be the only way a homeowner can guarantee the elimination of interior mold.

Is it cost-effective for homeowners and renovators to select wood flooring instead of less-costly materials?

Yes. According to a recent nationwide survey, residential real estate agents say homes with wood floors sell faster and fetch higher prices. (National Wood Flooring Association (NWFA) survey). By a four-to-one margin, real estate agents said that a house with wood floors would sell faster than a house without wood floors. Some 90 percent said a home with wood floors would bring a higher price.

Can you sand and refinish engineered floors?

Yes.  Please review our section on engineered hardwood floors for useful information on the topic.

Can my floors be recoated without sanding them?

Yes. Recoating your floors every few years before the finish wears through is a smart and cost-effective method of preserving the value of your floors. The recoating process will remove light scratches in the existing finish however, only sanding and refinishing will remove dents or scratches in the wood itself. Our free consultation will help you determine what viable options are available to you.

What kind of finish should I choose?

Please refer to the section “Hardwood Floor Finishes ” for a more detailed answer to this question.

I’m interested in staining my floors. What’s involved?

Staining your hardwood floors is an ideal way to personalize the look and feel of your home. Please refer to our section on“Staining Your Hardwood Floors” for a more detailed explanation.

Can hardwood floors with water damage be fixed?

Yes. Depending on the extent of the water damage, various repair options will be open to you ranging from sanding to replacement of damaged boards with matching reclaimed wood of the same era of your existing floors. Contact us for a free consultation that will diagnose the extent of the water damage and provide you with the most cost-effective solution.

How do you repair extremely deep scratches and dents in my hardwood?

Preserving the thickness of your hardwood floors and therefore the life of your floors is always our priority. Sanding too aggressively to eliminate deep scratches and dents can take years of useful life off of your floors.

In many cases, our initial sanding will minimize the depth of scratches or dents allowing us to fill such areas effectively with colour-matched wood filler. In other cases, replacing the damaged boards with matching reclaimed hardwood from the same era of your floors is the best option.

Why have gaps developed between boards in my hardwood floors and can you fix this?

Humidity and the nature of wood are the culprits. Wood naturally expands and contracts seasonally with changes in the humidity of your home creating gaps between individual boards.

In some cases, a poor initial installation can exacerbate the problem.

Colour-matched wood filler is typically applied to the floor during the refinishing process effectively filling the gaps. Whether the filler will adhere is dependent upon a number of factors including the amount of wax and dirt that has built-up in the gaps over the years and/or the degree to which your floors expand and contract seasonally.

Our free consultation process will help clarify what the reasonable expectations are for your unique hardwood floors.

How long does it take to complete a typical floor refinishing project?

Depending on the size of home, many jobs can be completed within approximately 3 days if extensive repairs or staining are not required.

A typical project requires a full day of dustless sanding followed by the first application of your chosen finish. Additional finish coats are applied on the second and third day and within 8 hours (water-based finish) or 24 hours (oil-based finish) of the final coat one can walk on the refinished floor.

Stainingrepairsstairs and carpet-removal and other factors will influence the time and scope of your project. Our free consultation service will provide you with a more definitive answer to this question of course.

Can I stay in my home during the refinishing process?

The answer to this question will depend upon several factors. The scope of your project is usually the primary factor. If your entire home’s hardwood floors are to be refinished, including the connecting hallways and stairs, it may be practical to schedule time away from home during the project timeframe. On the other hand, if your project is limited only to select areas of your home, remaining in your home may be possible. Sensitivity to your choice of finish or stain may also influence your decision. During ourfree consultation and at any point during your planning process, these factors can be discussed in greater detail to help you decide what is most practical.

Should I be concerned about odours or fumes?

An increasing number of our customers are choosing water-based finishes not only because they deliver superior durability but also because they emit very little odour at all. As a water-based finish dries an almost neutral smelling water-vapour is released.

If an oil-based finish is selected, we will provide a low-VOC (solvent) option. As this type of finish dries, it will emit an odour similar to that of an oil-based paint. Adequate ventilation will accelerate the drying process and minimize the impact of odours. This also applies to stain which is oil-based.

How should I handle removal of my carpet?

The choice is yours – if you wish us to, we will be happy to handle the hassle of carpet removal and disposal and will include this in our quotation.

If you wish to remove your own carpets, please review our section on removing carpet without damaging your hardwood floorsfor useful advice.

Do I have to remove my base shoe and baseboards?

No, not unless you are planning on having new base shoe or baseboards installed.  We use specialized equipment that will literally sand to within a hair’s-breadth of your walls and baseboards or base shoe.

How long should I wait before moving back my furniture and area rugs?

Most finishes will significantly cure (harden) within 24-48 hours. In every case, after we have refinished your floors, we will provide you with specific guidance before you plan to move back your furniture.

Given that area rugs cover larger sections of floor, we recommend that area rugs remain off the still-curing floors for 2-4 weeks.

What is the best way for me to maintain and clean my hardwood floors?

Making sure your hardwood floors enjoy a long life is our goal at Woodsmith Hardwood Floors. Please refer to our section on “Maintaining your Hardwood Floors” for useful instructions.

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